He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. Yes, it is missing, but stolen is another matter. They cant give you any window or update as they dont know where their drivers are! I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. Arranged for a Friday collection next day before 12. THey said 3-4 days and I'm waiting on 10th day and still no news. Now it is with its courier, TNT, to deliver, I have come to a dead end. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. Likes of TNT, Yodel etc I don't trust at all. Also my property has cameras so they have not attempted delivery at all. First of all online process seemed simple. When I contacted them the next day I was told that they tried to collect but the premises were closed. To make matters worse, when they foul things up, they NEVER attempt to make amends; it's always the take or leave it service. I ordered some garden equipment which was despatched in three parcels via TNT. 67095565. What are the rules for travelling abroad? The company assured me it had. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. Withdraw contract with such a disastrous company.useless staff The higher of the two determines the price. Will I need a booster shot to travel in 2022? Hi Abbey, you can track your passport here: delivery.tnt.com/tracking Your application number (minus spaces and PEX) is your "PAN number" you need to include the I ended up paying extra to get the new one sent to me via RMSD and no issues whatsoever. I took a look at TNT's Facebook page and I can see that there are hundreds of people who are in the same position: they are waiting for either their passport or other deliveries, but TNT seems to claim that they have knocked but log it as a 'Missed Delivery' and request for the recipient to call their 'dedicated' team on a 0345 number. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. TNT were due to collect a parcel from my home address and then deliver a replacement. All went smoothly until delivery. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. Again, no one came or contacted me. Never use, avoid at all cost! TNT is right, because using them blows up in your face! Absolutely hopeless. I have found the reviews for TNT to be very accurate. To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. Takes ages to get through to them on line. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. I tried everything, and no luck.. The current state of affairs with sending documents from Saint-Marc to Russia in 2022. Export Preview | Digital Logistics Capacity Assessments 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. The next day, I get another text and email saying that they will deliver that day. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. Managed to get through only to find out its tnt. Then another one this morning, said out for delivery today . When the number of reports exceeds the baseline, represented by the red line, an outage is determined. on 18/01/2022. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. I asked her to pass on what Id said to the Home Office but she has ignored that. As if I havent! Cancel a lost or stolen passport You can also get a crime number from the police online. Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. Verification can help ensure real people write reviews about real companies. Desperate holidaymakers beg to collect passports from FedEx A similar thing happened when they were due to deliver the replacement parcel. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. You are using an out of date browser. Once we've checked over your question we will put it live on the site and our strong community of experts Absolutely hopeless. Cant get through to them on the phone. We use dedicated people and clever technology to safeguard our platform. Picture of a black front door. WebIntroduced in 1981, originally sold for $150. If I could give zero stars I would. For more information, feel free tocontact us. I did not even know I had a package from them. TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). More parcel chaos: TNT took six months to deliver my passport Maciej S. - Central Connecticut State University School of The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! FedEx For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. To inquire about a licence to reproduce material, visit our Syndication site. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Its not a GDPR breach at all. Tried contacting TNT waited for over 1 hr to get through and not very helpful. WebMore parcel chaos: TNT took six months to deliver my passport Rehan Qayyum has not travelled since the pandemic began. Eddie1982 This delivery date has successively been rolled to the next day for a week now. TNT Amanda.Poll TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. Worst experience, worst courier company. States passport delivered 14/02/23. However, there is a 50 excess and some general exclusions. WebReport a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of FedEx reports received over the last 24 hours by time of day. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. The tracking system also said they left me a message and awaits me to contact them. TNT service is completely dreadful, and extremely poor. It has apologised for the delay and explained that you were directed to FedEx because it is the parent company of TNT. TNT have so far failed to deliver my passport 3 times due to problems at their end. EU Funds Strategy Department. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. ", Another said: "I have had three delivery dates and it hasn't turned up. On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. written by After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. I was given a delivery by date, which was acceptable. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Honestly sh**t service, this company needs to be shut down. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today Besides the police report you really must notice the passport office and start the process for a replacement such your current passport document can be cancelled and becomes useless. Passport problem I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving passport. WebWelcome to USPS.com. Never felt so disrespected and mistreated by a professional company. Was told it was coming today but when I checked it has now been moved to Monday.". I havent been able to go away on holiday and I also need to open a new bank account and register as self-employed none of which I can do without my passport. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. First they tried to deliver my documents to the wrong address, so I had to reschedule. There have been many complaints about TNT, who have a 77 million, three year contract to deliver passports, over the delays and a failure to get a response from customer service. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. If I could give zero stars I would. Our helpful community of likeminded people will be happy to answer any questions that you have. Delivery firm apologises for UK passport I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. Continually revised delivery time with no explanation. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the Sorry to ask so many questions! FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. BRITS have been forced to cancel flights for Christmas holidays and funerals after problems with passport deliveries due to demand. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. I called the Shop that made me the delivery - they struggled half-day to contact them without result. Same issues the following day, but this time the bar code was for another address, not mine. written by TNT lost my new passport - What to do? | AVForums Video, On board the worlds last surviving turntable ferry. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! Got through on a chat line and they rearranged delivery for today, no one turned up again! Do they expect people to stay at their front door all day - no eating, no working, no shower? In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. Worst experience, worst courier company. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Do not bother with this failing company, booked pickup at 11am and no show from them. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish I then tried speaking to it via the online chat service but it has told me it cannot help. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. Mike.heath
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