19 reviews. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Brilliant service very helpful very well spoken will go the extra mile to help me. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. For more information, visit our website at www.stonewater.org. Date of experience: April 18, 2023 Reply from Stonewater We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Copyright Stonewater. We also ensure all reviews are published without moderation. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. He went into the attic and saw the vent ducts that need to be tied in correctly. We'll be happy to hear from you. No, Stonewater Inc does not offer eco-friendly accreditations. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. 0000006190 00000 n 0000065964 00000 n QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Amazing employee. I would highly recommend them. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Everything has gone smoothly and we are very grateful to have a home now. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. She has been emptying a bucket of leaking water 3 times a day. Gail Walker of Stonewater always responds to my questions and is always there to help. I called Stonewater and they sent a supervisor out the next day. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Fantastic. We offer a wide variety of financing options and stand behind our services with a variety of warranties. No one cares. Thank you so much for sharing that with us. 0000092214 00000 n If you are an L&G customer your complaint will be handled in line with L&G processes. 2023 Trustpilot, Inc. All rights reserved. This would have been a 5 star review however I found there was a lack of communication in my experience. You can read our current self-assessmenthere. ~ Matt. Thanks Kirsty. The bath vents were venting into the attic for over a year. Great communication and very professional. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. No one had noticed that the bathroom vent ducts were just lying in the attic. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. Founded 1989 With Angi since August 2010. He came bake later and fixed the dryer vent and left. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Appointments get made and then no one turns up how much longer is this going to go on for!?!? Stonewater at Southern Highlands | Blue Heron Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. We never leave a job unfinished, or a customer unsatisfied with our level of service. Hi Kim. You can chase us up on these by sending us an email to [email protected], giving us a call on 01202 319 119 or popping us a direct message on social media. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. 0000072804 00000 n She made a successful case for us that was accepted! I told him this is not acceptable. Glad to hear that we've been able to support you. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Stonewater Construction LLC | Better Business Bureau Profile !Thank you soooo much for helping me get on my feet with things I needed for my property. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. PDF A guide to making a complaint - stonewater.org This will surely increase the credibility of your complaint. Stonewater Roofing | Complaints | Better Business Bureau Profile Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings STONEWATER, INC. :: Texas (US) :: OpenCorporates I can see that someone has arranged to come out and have a look at the issues you're describing. The easiest way to report your repair is via MyHome. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Stonewater Roofing | Better Business Bureau Profile We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Copyright Stonewater. Find out how we combat fake reviews. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! I have constant smell of damp in my house. I understand it must have been quiet frustrating. Stonewater Inc is currently rated 4.9 overall out of 5. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. They must have a lot of work to do. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. 0 So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Find out schedule planned improvements. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Hi Steve, I'm sorry to hear this has been your daughters experience. startxref I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! She made me feel at ease and got the job done efficiently. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. trailer Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. FSS is committed to its customers! There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. I have lost things that can't be replaced. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. I had really good experience. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. there is no communal heating! They are punctual. Suggested companies are based on peoples browsing tendencies. Well versed in excuses and trying to overcharge tenants. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Firstly I went over 6 weeks with no hot water and heating. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. The CCP will then meet and make their recommendations within 5 days of their meeting. I had asked them to not drop bundles of singles from a worker's shoulder onto the . The broken Perlin was replaced, but the rafter was not fixed. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. House was handed to me smoothly. So as I promised, its the papers and the MP as my next port of call. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. Your name * I'll pass this onto Suzan ~ Matt. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. If youre not sure what to do, get in touch with us so we can help. 0000008059 00000 n Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? I told him I was not paying for the repairs, and he hung up. 0000000016 00000 n Also d/b/a - Kitchens & Baths Unlimited. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Good bye. To be called or to. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Stonewater Inc Reviews - Port Neches, TX | Angi I'll make sure that Charlene knows this and also pass this on to her managers and team. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Copyright Stonewater. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Thank you for your honest review. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Thanks for the review and feedback! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Unlock this free profile to update company info and see who's viewing your profile. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Thank you, That's great! We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). I ask him if Stonewater had said who was paying for it. Thank you. Apreshiate all there help and looking forward to having a brand new home today. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Can I just say a massive thank you to Tracey leatherland you are amazing!!! We also ensure all reviews are published without moderation. 155 0 obj <> endobj (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER.
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