We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. If you dont receive your money or goods youll have no cover and will be left out of pocket. Looking for a trustworthy luxury fashion marketplace? The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. The app is popular in countries across Europe, such as France and the UK. Depop has buyer and seller protection that covers all transactions made within the app. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Select the transaction youd like to refund > tap Refund. Kudos / Solution appreciated. In short, they are preloved fashion apps. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? UK sellers: Getting paid with Depop Payments - Depop help GB This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! Be prepared to walk away. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. The issue was outside of your control and contacting the shipping service may help you settle the issue. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Advice is voluntary. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? Price your items competitively and fairly so both you and the buyer are getting the best deal. Find the purchase payment you would like to refund and click Details. Email: [email protected]. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Unfortunately, fraud and criminal activity does still occur on PayPal. Discover what an Etsy scam looks like, and how to protect yourself. Besides contact details, the page also offers a brief overview of the app. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Ask for a refund in a polite and formal language. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). Does anybody know if I will get my 90 back? The full terms and conditions are covered in the eBay Money Back Guarantee policy. Want to know more? Depop's use of PayPal makes it a very secure option for both sending and receiving funds. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Click the History subtab. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Vinted does not charge any fees for selling items. We love it when our customers are happy with their items, but what do we do when they request a return or refund? All you need to do is make sure your buyer returns the item using tracked shipping. Not long after, Depop transitioned to a thrifting marketplace. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. All purchases made through the Depop BUY button are covered by Buyer Protection. Go to your receipts. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Quick Answer: How To Issue A Refund On Depop. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Select the transaction you'd like to refund > tap Refund. However, Depop is also used by small businesses offering new products. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. If you paid by credit card and the issuing bank has initiated a chargeback. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Meet-in-person transactions. How does paypal know that what you received back isn't what you sent? Depop is like a hybrid of Instagram and ASOS marketplace. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. Is it likely that I'll win my money back without the screenshots attached? With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. This application is not endorsed or certified by Facebook, Inc. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Buyers want authenticity and transparency. Select the transaction you'd like to refund > tap Refund. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Save face. So in the event of an item received but not as described dispute its always one persons word against anothers. If you want to sell items on Depop, the process is very simple. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. The person paid via goods as PayPal took a percentage. Listing is fairly easy on Depop. I definitely sent the payment through depop instant pay as goods/services thank god! At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. This application is not endorsed or certified by Grailed, Inc. To send a full refund, follow the steps for Full refund. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. This application uses the eBay API but is not endorsed or certified by eBay, Inc. Respond to refund requests quickly. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Home FAQ Quick Answer: How To Issue A Refund On Depop. Ask for some feedback. Determine if the flaw or issue was something you missed, or happened after the item left your possession. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Confirm the amount and click Submit. This application is not endorsed or certified by Tradesy, Inc. He came and tried it. Here we will explain the return and refund process for Depop and how to avoid them in the first place! The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Tap on the purchase/sale you want to leave feedback for. What if I Disagree With the Buyer? After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Can you get a full refund on Depop? Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). I will sue them all. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. A buyer uses Amazon Payments for qualified purchases on third-party websites. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. You are viewing the PayPal Community Archives. . In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. The seller doesn't fulfill their return policy as stated in the listing. Mercari is a trademark of Mercari, Inc. Quick Answer: How To Issue A Refund On Depop - BikeHike Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. 5 months later I get an email where he wants a complete refund. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Each user has 180 days to request a refund via Depop. You might also like: What to Sell on Depop in 2022. To avoid this happening, you can simply add a Top Up card. This is a decent chunk of your overall profit, so it is worth keeping in mind. When you make a purchase using links on our site, we may earn an affiliate commission. Scan this QR code to download the app now. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Check us out! When a website offers this, it is known as Buyer Protection. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Follow these steps : Tap > tap All sold items. You can do this up to 180 days after the purchase. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Through the Depop website. Payment is made via the Amazon.com website. Depop Payments refunds Log in to the Depop app. Will Depop ban my store for using Sales Bot? Open communication can lead to a swift resolution. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. As know I have lost out on an item and money when I haven't done anything wrong? Also the depop profile has blocked me. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Refund Request LetterWhy Is It Important? As resellers, we all want the perfect sales experience from start to finish. Explain why you want to return the item. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. I am suppossed to let.him have all.of this equipment for free? Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. To send a full refund, follow the steps for Full refund. Depop Returns & Refunds - How to Handle Them - SellerAider Vinted, on the other hand, came about in 2008 in Lithuania. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Assign value in a principled manner. Sometimes, unhappy customers want to reverse a PayPal transaction. This content may be old or outdated. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Leave the Archive. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Buyer wants a refund?? Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. Youll get a full refund if you dont receive your item. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. I didn't ship anything. Tap > tap All sold items. So, can you trust these apps with your data and money? The buyer can then accept or reject your response. Depop allows you to send and receive money by linking your PayPal account. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. You can use the error code to cross reference with Paypal API errors. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. My ad states "Try before you buy, Sold As Is, No Warranty. " There are two ways to list items on Depop: Using the Depop app. The best trick to selling fast with confidence is cross-listing. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. Buyer asks for partial refund after 2 weeks. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. About Depop. Mention relevant aspects of the transaction such as dates and place of delivery. Each user has 180 days to request a refund via Depop. Depop Ltd. Support. Purchases made without using the BUY button. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off.
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